Leading industries for customer experience in the UK 2019

In the eyes of consumers in the United Kingdom, retail offered the best customer experience (CX) over other industries, a recent study carried out by Sales Force revealed. According to the survey exploring digital transformation and customer experience in the UK, in comparison to 47 percent of respondents who found retail to be CX-friendly, only 20 percent of respondents were happy with the customer experience financial services provided customers.

Digital customer experience: top ranking industries in the United Kingdom (UK) in 2019*

Share of industries
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Source

Release date

June 2019

Region

United Kingdom

Survey time period

April 2-18, 2019

Number of respondents

540**

Method of interview

Online panel

Supplementary notes

* Respondents were asked to rank the top three and bottom three industries by experience.
** Consumers surveyed in this study represent Millennials/Gen Zers, GenXers, and Silents/Baby Boomers.

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Statistics on "Retail technology in the United Kingdom (UK)"

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