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Feedback on the online shopping experience in Russia in 2018

Published by A. Melkadze, Oct 8, 2020
In 2018, the overall online shopping experience across Russia was very satisfactory. Roughly 70 percent of the customers evaluated the process as excellent or very good. Only one percent of the surveyed revealed that they had a poor e-shopping experience.

Public evaluation of the most recent online purchase in Russia in 2018

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Sources

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DPD
Release date

January 2019

Region

Russia

Survey time period

May 30 to July 12, 2018

Number of respondents

1,018 respondents

Age group

18 years and older

Special properties

Russians who had placed and received at least one online order for physical goods since January 2018

Method of interview

Online survey

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Overview

5

Online Retail

7

Leading players

5

Segments

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