Russian e-shopper behavior in absence of express delivery in 2018

The findings of the survey revealed that the absence of express delivery for online orders implied a potential loss of roughly a half of customers in Russia. Over 20 percent of the surveyed population would still purchase a product even when the express delivery option would not be available.

Customer sentiments regarding the lack of express delivery option in online shops in Russia in 2018*

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Sources

Release date

June 2018

Region

Russia

Survey time period

March 20-26, 2018

Number of respondents

1,500 respondents

Age group

16-64 years

Special properties

Made online or mobile purchases over the past 30 days

Method of interview

Online survey

Supplementary notes

* Participants were asked to answer the following question: "please indicate how the availability of express delivery affected your purchase?"

750 individuals of the sample were surveyed in Moscow, 300 in Saint Petersburg and remaining 450 in other major cities.
750 people were surveyed through river sampling, and 750 were surveyed through panel sampling.
Express delivery refers to a delivery on the day of order.

The source does not provide any information regarding missing percentage points to 100 percent, it might be due to rounding.

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Statistics on "Online shopping in Russia "

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