In 2023, brokerage and investments was the financial sector with the highest average net promoter score (NPS) in the United States. NPS demonstrates policyholder loyalty and measures how likely customers are to recommend their insurer. Brokerage and investment sector received, on average, an NPS of 49 percent in 2023.
Average net promoter score (NPS) of selected financial branches in the United States in 2023
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Net Promoter Score. (July 20, 2023). Average net promoter score (NPS) of selected financial branches in the United States in 2023 [Graph]. In Statista. Retrieved February 09, 2025, from https://www.statista.com/statistics/1033902/nps-financial-sectors-usa/?__sso_cookie_checker=failed
Net Promoter Score. "Average net promoter score (NPS) of selected financial branches in the United States in 2023." Chart. July 20, 2023. Statista. Accessed February 09, 2025. https://www.statista.com/statistics/1033902/nps-financial-sectors-usa/?__sso_cookie_checker=failed
Net Promoter Score. (2023). Average net promoter score (NPS) of selected financial branches in the United States in 2023. Statista. Statista Inc.. Accessed: February 09, 2025. https://www.statista.com/statistics/1033902/nps-financial-sectors-usa/?__sso_cookie_checker=failed
Net Promoter Score. "Average Net Promoter Score (Nps) of Selected Financial Branches in The United States in 2023." Statista, Statista Inc., 20 Jul 2023, https://www.statista.com/statistics/1033902/nps-financial-sectors-usa/?__sso_cookie_checker=failed
Net Promoter Score, Average net promoter score (NPS) of selected financial branches in the United States in 2023 Statista, https://www.statista.com/statistics/1033902/nps-financial-sectors-usa/?__sso_cookie_checker=failed (last visited February 09, 2025)
Average net promoter score (NPS) of selected financial branches in the United States in 2023 [Graph], Net Promoter Score, July 20, 2023. [Online]. Available: https://www.statista.com/statistics/1033902/nps-financial-sectors-usa/?__sso_cookie_checker=failed