Reaction of consumers after their bank card was swallowed by the ATM China 2019

When asked what they would do if their bank card was swallowed by an ATM, nearly 50 percent of China's consumers of financial products stated that they would wait for three to five minutes patiently first. When they could confirm that their bank card was indeed stuck in the ATM, they would call the customer service of the bank in charge of the ATM, as well as the issuing bank for the card, to confirm the transaction.

Reaction of China's consumers after their bank card was swallowed by the ATM as of 2019

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Source

Release date

July 2019

Region

China

Survey time period

2019

Number of respondents

18,600 respondents

Special properties

consumers of financial products

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