Factors causing problems with customer service when shopping in-store U.S. 2019

Published by
D. Tighe,
Nov 27, 2020
In 2019, 65 percent of consumers from the United States stated that they had customer service issues when shopping in-store because of long checkout lines. Another main reason for consumers having issues with in-store customer service was not being able to find employees to help.

Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019

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Release date

February 2019

Region

United States

Survey time period

January 28 to 30, 2019

Number of respondents

1,002 respondents

Method of interview

Online survey

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