Last mile delivery services' Net Promoter Score in selected countries worldwide 2018

Customers worldwide are expressing dissatisfaction with delivery services, with a 2018 survey finding that globally, the industry had a Net Promoter Score (NPS) of -9. The country with the highest NPS was the United States with nine, while France had the lowest NPS of the countries in the survey with -29.

The Net Promotor Score is calculated by subtracting the number of customers who would not recommend a company (detractors) from the number of customers who would recommend the company (promoters).

Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country

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Release date

January 2019



Survey time period

October to November 2018

Age group

18 years and older

Special properties

2,874 consumers and 500 grocery retailers and consumer product firms from Netherlands, Germany, France, United Kingdom and United States.

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Statistics on "Last mile logistics worldwide"

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