Last mile delivery services' Net Promoter Score in selected countries worldwide 2018

Customers worldwide are expressing dissatisfaction with delivery services, with a 2018 survey finding that globally, the industry had a Net Promoter Score (NPS) of -9. The country with the highest NPS was the United States with nine, while France had the lowest NPS of the countries in the survey with -29.

The Net Promotor Score is calculated by subtracting the number of customers who would not recommend a company (detractors) from the number of customers who would recommend the company (promoters).

Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

January 2019

Region

Worldwide

Survey time period

October to November 2018

Age group

18 years and older

Special properties

2,874 consumers and 500 grocery retailers and consumer product firms from Netherlands, Germany, France, United Kingdom and United States.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 / Month *
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Last mile logistics worldwide"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.