Last mile delivery services' Net Promoter Score in selected countries worldwide 2018

Customers worldwide are expressing dissatisfaction with delivery services, with a 2018 survey finding that globally, the industry had a Net Promoter Score (NPS) of -9. The country with the highest NPS was the United States with nine, while France had the lowest NPS of the countries in the survey with -29.

The Net Promotor Score is calculated by subtracting the number of customers who would not recommend a company (detractors) from the number of customers who would recommend the company (promoters).
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Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country
Net Promoter Score
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