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Knowledge of Consumer Guarantees Act New Zealand 2018

In a survey conducted in late 2018 about the consumer regulatory system in New Zealand, 42 percent of respondents claimed they had a moderate understanding of the Consumer Guarantees Act in the country. In New Zealand, consumers are protected under the Consumer Guarantees Act, which allows them to seek repairs, replacements or refunds when products are faulty.

Self-reported knowledge of the Consumer Guarantees Act in New Zealand in 2018

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Release date

May 2019


New Zealand

Survey time period

November 1, 2018 to January 25, 2019

Number of respondents

2,597 respondents

Age group

18 years and older

Method of interview

Postal questionnaire

Supplementary notes

Note: Responses were weighted by the source to ensure the sample was nationally representative.

The original survey question was as follows: ''Please rate your understanding of what these laws mean for you as a consumer:''.

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