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Reasons to cancel online purchases in Finland 2019

Published by Tugba Sabanoglu, Nov 30, 2020
The total price, including the delivery, being too high was the main reason to cancel online purchases in Finland in 2019, according to 24 percent of online shoppers. 20 percent did not find the payment option they needed, while 15 percent of the participants experienced technical problems with the website that year.

Reasons to cancel online purchases in Finland in 2019

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Sources

Release date

September 2019

Region

Finland

Survey time period

2019

Method of interview

Online survey

Supplementary notes

The source does not specify the number of respondents.

Original survey questions: "What was the reason you cancelled a purchase?".

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