Possibility to claim insurance online in Russia 2017-2018

The share of insurance companies in Russia that allowed their customers to claim settlement costs through a website or a mobile application gradually increased since 2017. As of 2018, this digital service was provided by 54 percent of businesses in the industry, which was nine percent higher than in the first half of 2017.

Is it possible to claim insurance settlement costs through a company's website or a mobile application?*

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Release date

June 2019



Survey time period

H1 2017 to 2018

Number of respondents

63 respondents

Special properties

Representatives of insurance companies

Method of interview


Supplementary notes

* Figures are based on company data.

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