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Possibility to claim insurance online in Russia 2017-2019

The share of insurance companies in Russia that allowed their customers to claim settlement costs through a website or a mobile application gradually increased since 2017. As of 2019, that digital service was provided by 58 percent of businesses in the industry, which was 13 percent higher than in the first half of 2017.

Is it possible to claim insurance settlement costs through a company's website or a mobile application?

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Release date

August 2020



Survey time period

H1 2017 to 2019

Number of respondents

54 companies*

Special properties

Insurance companies representatives

Method of interview


Supplementary notes

* Whose share on the insurance market exceeds 90 percent.

Figures are based on company data.

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Statistics on "Digital services in Russia"

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