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Opinion on cleanliness municipality complaint responsiveness in India 2015-2019

According to a survey conducted in 2019, about 54 percent of respondents believed that their municipality was not responsive to complaints on neighborhood cleanliness. On the other hand, 40 percent of respondents thought otherwise. A gradual increase in the responsiveness of municipality to complaints on garbage collection, waste disposal and street cleaning was observed over the years. Launched for the period between 2014 and 2019, the Swachh Bharat Mission is a campaign in India that aims to clean up the streets, roads and infrastructure of the country's cities, smaller towns, and rural areas.

Opinion on municipality's response to complaints since Swachh Bharat Mission in India as of October 2019*

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Release date

October 2019



Survey time period

October 2019

Number of respondents

9,235 respondents

Special properties

across more than 220 districts.

Method of interview

Online survey

Supplementary notes

The survey question was: Has your municipality become more responsive in the last 5 years to complaints on garbage collection, waste disposal and street cleaning?

*The survey was conducted for the fifth time this year to see the improvement in the state of cleanliness in the country. It was started in October 2014. Not all respondents answered the question.

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