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Levels of facilitation by digital social services in Sweden 2019

In 2019, 56 percent of the Swedish population and 80 percent of the BankID users stated that digital platforms of social services facilitates the use of them. In contrast, four percent of the population found digital services not facilitating at all, or even makes them harder to use.

Levels of facilitation across the population and BankID users by digital social services in Sweden in 2019

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Source

Release date

October 2019

Region

Sweden

Survey time period

February to March, 2019

Number of respondents

2,878 respondents

Age group

12 years and older

Method of interview

Telephone interviews and online survey

Supplementary notes

*BankID is a citizen identification solution.

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