Customer service in Chick-fil-A drive-thrus in the U.S. 2022
A quick service restaurant drive-thru is where a customer can place their order, pay, and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2022, employees at Chick-fil-A drive-thrus were seen as "friendly" by consumers 88 percent of the time.
