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Ability to recruit call center employees with relevant industry skills worldwide 2018

Published by Statista Research Department, Nov 4, 2020
In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess somewhat optimized capacity to employ agents with relevant industry experience. The same survey revealed that 46 percent of call center operators were at the "developing" stage.

How would you rate your ability to source agents with relevant industry experience?

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Sources

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Release date

June 2018

Region

Worldwide

Survey time period

2018

Number of respondents

750 respondents

Special properties

customer service leaders

Supplementary notes

Type and exact date of survey were not indicated by the source.

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