In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess somewhat optimized capacity to employ agents with relevant industry experience. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
How would you rate your ability to source agents with relevant industry experience?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Share of companies with recruitment issues in the Netherlands 2015-2021
- Italy: share of companies outsourcing recruitment processes in 2017
- Organizations used to help recruit personnel in the Netherlands 2018
- Importance of company culture in the recruitment process in the Netherlands 2017
- Requested soft skills by employers in the Netherlands 2019
- Recruit Holdings' revenue FY 2015-2019
- Recruitment of college leavers in hospitality and tourism in the UK 2011, by industry
- Most important performance indicators among Canadian staffing managers 2015
- Methods used to actively approach potential new employees in the Netherlands 2018
- Russian temporary staffing vacancies in 2018, by sector
- Sales of search and placement services in the U.S. 2002-2019
- Recruit Holdings' EBITDA FY 2015-2019
- Reasons school leavers were unprepared for hospitality and tourism jobs UK 2012
- Number of private employment agencies France 2013-2015
- Recruit Holdings' revenue FY 2019, by segment
- Number of private employment agencies in selected countries worldwide 2013
CTI Forum. (June 30, 2018). How would you rate your ability to source agents with relevant industry experience? [Graph]. In Statista. Retrieved March 05, 2021, from https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. "How would you rate your ability to source agents with relevant industry experience?." Chart. June 30, 2018. Statista. Accessed March 05, 2021. https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. (2018). How would you rate your ability to source agents with relevant industry experience?. Statista. Statista Inc.. Accessed: March 05, 2021. https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. "How Would You Rate Your Ability to Source Agents with Relevant Industry Experience?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum, How would you rate your ability to source agents with relevant industry experience? Statista, https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/ (last visited March 05, 2021)