Organizations' strategy aligned to deliver and optimize CX worldwide by region 2021

Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region

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Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

To retrieve the data select question 11, apply Region as a filter and press View each region as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ... Strategy and operating models are aligned to deliver and optimize CX."

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