In 2021, 52.2 percent of professionals in Middle East and Africa revealed that within their organization strategy and operating models are strongly aligned to deliver and optimize customer experience (CX). During the survey, 29.5 percent of organizations stated that one of the most important drivers of CX is improving customer engagement .
Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region
Characteristic
Strongly alinged
Somewhat aligned
Somewhat not alinged
Not alinged
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ... Strategy and operating models are aligned to deliver and optimize CX."
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NTT. (September 22, 2021). Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region [Graph]. In Statista. Retrieved September 11, 2024, from https://www.statista.com/statistics/1080857/organizations-strategy-aligned-deliver-cx-worldwide-region/
NTT. "Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region ." Chart. September 22, 2021. Statista. Accessed September 11, 2024. https://www.statista.com/statistics/1080857/organizations-strategy-aligned-deliver-cx-worldwide-region/
NTT. (2021). Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region . Statista. Statista Inc.. Accessed: September 11, 2024. https://www.statista.com/statistics/1080857/organizations-strategy-aligned-deliver-cx-worldwide-region/
NTT. "Extent of Alignment between Strategy and Operating Models to Deliver and Optimize Customer Experience (Cx) in Organizations Worldwide in 2021, by Region ." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080857/organizations-strategy-aligned-deliver-cx-worldwide-region/
NTT, Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region Statista, https://www.statista.com/statistics/1080857/organizations-strategy-aligned-deliver-cx-worldwide-region/ (last visited September 11, 2024)
Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080857/organizations-strategy-aligned-deliver-cx-worldwide-region/
