In 2018, 46.8 percent ofB2B IT helpdesk organizations revealed that they possess integrated organizational wide approach to customer experience (CX), in which employee and customer input are seen as critical to solution design. During the survey, 30.4 percent of organizations stated that
Collaboration of business functions with other to design CX worldwide in 2018, by service type
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Statistics
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- Collaboration of business functions with other to design CX worldwide by country 2021
- Collaboration of business functions with other to design CX worldwide by sector 2021
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- Responsible parties for CX within organizations worldwide by country 2021
- Responsible parties for CX within organizations worldwide by region 2019
- Benefits from an improving CX capability on organizations worldwide 2019
- Employees' engagement in delivering CX worldwide by sector 2021
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NTT. (December 10, 2019). Collaboration of business functions with other to design CX worldwide in 2018, by service type [Graph]. In Statista. Retrieved June 27, 2022, from https://www.statista.com/statistics/1081322/collaboration-business-functions-design-customer-experience-worldwide-service-type/
NTT. "Collaboration of business functions with other to design CX worldwide in 2018, by service type." Chart. December 10, 2019. Statista. Accessed June 27, 2022. https://www.statista.com/statistics/1081322/collaboration-business-functions-design-customer-experience-worldwide-service-type/
NTT. (2019). Collaboration of business functions with other to design CX worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: June 27, 2022. https://www.statista.com/statistics/1081322/collaboration-business-functions-design-customer-experience-worldwide-service-type/
NTT. "Collaboration of Business Functions with Other to Design Cx Worldwide in 2018, by Service Type." Statista, Statista Inc., 10 Dec 2019, https://www.statista.com/statistics/1081322/collaboration-business-functions-design-customer-experience-worldwide-service-type/
NTT, Collaboration of business functions with other to design CX worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1081322/collaboration-business-functions-design-customer-experience-worldwide-service-type/ (last visited June 27, 2022)