In 2019, 62.9 percent of organizations in the Americas region revealed that improving customer experience (CX) capability leads to an increased customer loyalty. During the survey, 61.3 percent of organizations stated that
Benefits from an improving CX capability on organizations worldwide in 2019, by region
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Statistics
- Benefits from an improving CX capability on organizations worldwide 2019
- Most important drivers of CX for organizations worldwide by country 2021
- Benefits from an improving CX capability on organizations worldwide by sector 2019
- Benefits from an improving CX capability on organizations worldwide by service 2018
- Responsible parties for CX within organizations worldwide by region 2019
- Collaboration of business functions with other to design CX worldwide by service 2018
- Employees' engagement in delivering CX worldwide by sector 2021
- Responsible parties for CX within organizations worldwide by country 2021
- Employees' engagement in delivering CX worldwide by service type 2018
- Main issues impacting CX and customer satisfaction in the U.S. 2019
- Ways B2B companies tailor the digital customer experience in Scandinavia 2021
- CX interaction split in the U.S. 2019
NTT. (March 31, 2020). Benefits from an improving CX capability on organizations worldwide in 2019, by region [Graph]. In Statista. Retrieved June 25, 2022, from https://www.statista.com/statistics/1081384/benefit-improved-cx-organization-worldwide-region/
NTT. "Benefits from an improving CX capability on organizations worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed June 25, 2022. https://www.statista.com/statistics/1081384/benefit-improved-cx-organization-worldwide-region/
NTT. (2020). Benefits from an improving CX capability on organizations worldwide in 2019, by region. Statista. Statista Inc.. Accessed: June 25, 2022. https://www.statista.com/statistics/1081384/benefit-improved-cx-organization-worldwide-region/
NTT. "Benefits from An Improving Cx Capability on Organizations Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081384/benefit-improved-cx-organization-worldwide-region/
NTT, Benefits from an improving CX capability on organizations worldwide in 2019, by region Statista, https://www.statista.com/statistics/1081384/benefit-improved-cx-organization-worldwide-region/ (last visited June 25, 2022)