In 2018, 70.7 percent of organizations worldwide revealed that ease of resolution is the most important customer experience (CX) service factor enhancing customer satisfaction. During the survey, 87.2 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.
What are the top three factors that impact customer satisfaction with your CX services?
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Three answers were possible. To retrieve the data, click on CX transformation and select the 1.9 question.
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NTT. (December 10, 2019). What are the top three factors that impact customer satisfaction with your CX services? [Graph]. In Statista. Retrieved February 15, 2025, from https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/?__sso_cookie_checker=failed
NTT. "What are the top three factors that impact customer satisfaction with your CX services? ." Chart. December 10, 2019. Statista. Accessed February 15, 2025. https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/?__sso_cookie_checker=failed
NTT. (2019). What are the top three factors that impact customer satisfaction with your CX services? . Statista. Statista Inc.. Accessed: February 15, 2025. https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/?__sso_cookie_checker=failed
NTT. "What Are The Top Three Factors That Impact Customer Satisfaction with Your Cx Services? ." Statista, Statista Inc., 10 Dec 2019, https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/?__sso_cookie_checker=failed
NTT, What are the top three factors that impact customer satisfaction with your CX services? Statista, https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/?__sso_cookie_checker=failed (last visited February 15, 2025)
What are the top three factors that impact customer satisfaction with your CX services? [Graph], NTT, December 10, 2019. [Online]. Available: https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/?__sso_cookie_checker=failed
