• Organizations' CX capability evaluation by customers worldwide by country 2019

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In 2019, 31.2 percent of customers in the United States rated the organizations' customer experience (CX) capability seven out of ten (7/10). As of 2018, 70.7 percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.

CX capability evaluation of organizations by customers worldwide in 2019, by country

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Release date

March 2020

More information

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 1.7 question, apply Country as a filter and press View each country as a separate chart.
Rating is done on a scale from zero (poor) to ten (excellent).