In 2021, almost 45 percent of professionals worldwide revealed that employee in their organization are highly engaged in delivering customer experience (CX). During the survey, 25.3 percent of customers rated organizations' CX capability seven out of ten (7/10).
Employees' engagement in delivering customer experience (CX) in organizations worldwide 2021
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Employees are highly engaged in delivering CX".
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NTT. (September 22, 2021). Employees' engagement in delivering customer experience (CX) in organizations worldwide 2021 [Graph]. In Statista. Retrieved September 13, 2024, from https://www.statista.com/statistics/1081834/employee-engagement-delivering-cx/
NTT. "Employees' engagement in delivering customer experience (CX) in organizations worldwide 2021." Chart. September 22, 2021. Statista. Accessed September 13, 2024. https://www.statista.com/statistics/1081834/employee-engagement-delivering-cx/
NTT. (2021). Employees' engagement in delivering customer experience (CX) in organizations worldwide 2021. Statista. Statista Inc.. Accessed: September 13, 2024. https://www.statista.com/statistics/1081834/employee-engagement-delivering-cx/
NTT. "Employees' Engagement in Delivering Customer Experience (Cx) in Organizations Worldwide 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081834/employee-engagement-delivering-cx/
NTT, Employees' engagement in delivering customer experience (CX) in organizations worldwide 2021 Statista, https://www.statista.com/statistics/1081834/employee-engagement-delivering-cx/ (last visited September 13, 2024)
Employees' engagement in delivering customer experience (CX) in organizations worldwide 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081834/employee-engagement-delivering-cx/
