Role of employees in delivering CX by country 2021

In 2021, 62.5 percent of professionals in Brazil stated that employee in their organization are highly engaged in delivering customer experience (CX). During the survey, 25.3 percent of customers rated organizations' CX capability seven out of ten (7/10).

Employees' engagement in delivering customer experience (CX) worldwide in 2021, by country

Characteristic	Highly engaged	Somewhat engaged	Somewhat not engaged	Not engaged
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Release date

September 2021

More information

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 11 question, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Employees are highly engaged in delivering CX".

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