customers rated organizations' CX capability seven out of ten (7/10).
In 2021, 62.5 percent of professionals in Brazil stated that employee in their organization are highly engaged in delivering customer experience (CX). During the survey, 25.3 percent of Employees' engagement in delivering customer experience (CX) worldwide in 2021, by country
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Statistics
- Employees' engagement in delivering CX worldwide by sector 2021
- Employees' engagement in delivering CX worldwide 2021
- Employees' engagement in delivering CX worldwide by region 2021
- Employees' engagement in delivering CX worldwide by service type 2018
- Strategic performance measurements for professionals worldwide by sector 2021
- Strategic performance measurements according to executives worldwide by service 2018
- Strategic performance measurements for professionals worldwide by country 2021
- Strategic performance measurements according to professionals worldwide 2021
- Strategic performance measurements according to professional worldwide by region 2021
- Most important benefits of CX for organizations worldwide by sector 2021
- Responsible parties for CX within organizations worldwide by region 2019
- Collaboration of business functions with other to design CX worldwide by service 2018
- Importance and characteristics of brand purpose for B2B clients 2019
- Improvement of the customer journey and experience through digital in France 2018
- Organizations' CX capability evaluation by customers worldwide by country 2019
- Organizations' CX capability evaluation by customers worldwide by sector 2021
- Organizations' CX capability evaluation by customers worldwide by service type 2018
NTT. (September 22, 2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by country [Graph]. In Statista. Retrieved August 16, 2022, from https://www.statista.com/statistics/1081948/employee-engagement-delivering-cx-country/
NTT. "Employees' engagement in delivering customer experience (CX) worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed August 16, 2022. https://www.statista.com/statistics/1081948/employee-engagement-delivering-cx-country/
NTT. (2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by country. Statista. Statista Inc.. Accessed: August 16, 2022. https://www.statista.com/statistics/1081948/employee-engagement-delivering-cx-country/
NTT. "Employees' Engagement in Delivering Customer Experience (Cx) Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081948/employee-engagement-delivering-cx-country/
NTT, Employees' engagement in delivering customer experience (CX) worldwide in 2021, by country Statista, https://www.statista.com/statistics/1081948/employee-engagement-delivering-cx-country/ (last visited August 16, 2022)