improving CX capability leads to an increased customer loyalty and value.
In 2021, almost 56 percent of professionals in the travel and transportation sector revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that Top strategic performance measurements according to professionals worldwide in 2021, by sector
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Statistics
- Strategic performance measurements according to professionals worldwide 2021
- Strategic performance measurements according to professional worldwide by region 2021
- Strategic performance measurements for professionals worldwide by country 2021
- Strategic performance measurements according to executives worldwide by service 2018
- Employees' engagement in delivering CX worldwide 2021
- Employees' engagement in delivering CX worldwide by region 2021
- Employees' engagement in delivering CX worldwide by service type 2018
- Employees' engagement in delivering CX worldwide by country 2021
- Employees' engagement in delivering CX worldwide by sector 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide 2021
- Benefits from an improving CX capability on organizations worldwide by region 2019
- Organizations' strategy aligned to deliver and optimize CX worldwide by region 2021
- Responsible parties for CX within organizations worldwide by service type 2018
- Responsible parties for CX within organizations worldwide by sector 2019
- Most important drivers of CX for organizations worldwide by country 2021
NTT. (September 22, 2021). Top strategic performance measurements according to professionals worldwide in 2021, by sector [Graph]. In Statista. Retrieved August 15, 2022, from https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/
NTT. "Top strategic performance measurements according to professionals worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed August 15, 2022. https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/
NTT. (2021). Top strategic performance measurements according to professionals worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: August 15, 2022. https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/
NTT. "Top Strategic Performance Measurements According to Professionals Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/
NTT, Top strategic performance measurements according to professionals worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/ (last visited August 15, 2022)