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Strategic performance measurements according to executives worldwide by sector 2018

Published by Statista Research Department, Nov 4, 2020
In 2018, 76.9 percent of executive teams in the travel and transportation sector revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 87.2 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

Top strategic performance measurements according to executive teams worldwide in 2018, by sector

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Sources

Release date

2019

Region

Worldwide

Survey time period

April 15 to July 15, 2018

Number of respondents

1,106 respondents

Method of interview

Questionnaire

Supplementary notes

The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Three answers per organization were possible.
To retrieve the data, click on CX transformation and select the 1.13 question, apply Sector as a filter and press View each sector as a separate chart.

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