improving CX capability leads to an increased customer loyalty and value.
In 2018, 67.5 percent of B2B customer services' executive teams revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 87.2 percent of organizations stated that Top strategic performance measurements according to executive teams worldwide in 2018, by service type
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Statistics
- Strategic performance measurements according to professionals worldwide 2021
- Strategic performance measurements for professionals worldwide by sector 2021
- Strategic performance measurements according to professional worldwide by region 2021
- Strategic performance measurements for professionals worldwide by country 2021
- Employees' engagement in delivering CX worldwide 2021
- Employees' engagement in delivering CX worldwide by country 2021
- Employees' engagement in delivering CX worldwide by sector 2021
- Employees' engagement in delivering CX worldwide by service type 2018
- Employees' engagement in delivering CX worldwide by region 2021
- Responsible parties for CX within organizations worldwide by sector 2019
- Organizations' strategy aligned to deliver and optimize CX worldwide by region 2021
- Responsible parties for CX within organizations worldwide by service type 2018
- Most important drivers of CX for organizations worldwide by country 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide 2021
- Benefits from an improving CX capability on organizations worldwide by region 2019
NTT. (December 6, 2019). Top strategic performance measurements according to executive teams worldwide in 2018, by service type [Graph]. In Statista. Retrieved June 26, 2022, from https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. "Top strategic performance measurements according to executive teams worldwide in 2018, by service type." Chart. December 6, 2019. Statista. Accessed June 26, 2022. https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. (2019). Top strategic performance measurements according to executive teams worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: June 26, 2022. https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. "Top Strategic Performance Measurements According to Executive Teams Worldwide in 2018, by Service Type." Statista, Statista Inc., 6 Dec 2019, https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT, Top strategic performance measurements according to executive teams worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/ (last visited June 26, 2022)