In 2019, 49.7 percent of organizations worldwide described their organizations' approach to change as open-minded, engaged and flexible. During the survey, 66.1 percent of executive teams stated that customer experience (CX) is one of the most important strategic performance measurements of an organization.
What best describes your organizations approach to change?
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NTT. (March 31, 2020). What best describes your organizations approach to change? [Graph]. In Statista. Retrieved January 19, 2025, from https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/?__sso_cookie_checker=failed
NTT. "What best describes your organizations approach to change?." Chart. March 31, 2020. Statista. Accessed January 19, 2025. https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/?__sso_cookie_checker=failed
NTT. (2020). What best describes your organizations approach to change?. Statista. Statista Inc.. Accessed: January 19, 2025. https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/?__sso_cookie_checker=failed
NTT. "What Best Describes Your Organizations Approach to Change?." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/?__sso_cookie_checker=failed
NTT, What best describes your organizations approach to change? Statista, https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/?__sso_cookie_checker=failed (last visited January 19, 2025)
What best describes your organizations approach to change? [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/?__sso_cookie_checker=failed
