In 2019, 52.8 percent of organizations in the Americas region described their organizations' approach to change as open-minded, engaged and flexible. During the survey, 66.1 percent of executive teams stated that customer experience (CX) is one of the most important strategic performance measurements of an organization.
Organizations' approach to change worldwide in 2019, by region
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NTT. (March 31, 2020). Organizations' approach to change worldwide in 2019, by region [Graph]. In Statista. Retrieved October 15, 2024, from https://www.statista.com/statistics/1085025/change-management-organizations-approach-region/
NTT. "Organizations' approach to change worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed October 15, 2024. https://www.statista.com/statistics/1085025/change-management-organizations-approach-region/
NTT. (2020). Organizations' approach to change worldwide in 2019, by region. Statista. Statista Inc.. Accessed: October 15, 2024. https://www.statista.com/statistics/1085025/change-management-organizations-approach-region/
NTT. "Organizations' Approach to Change Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1085025/change-management-organizations-approach-region/
NTT, Organizations' approach to change worldwide in 2019, by region Statista, https://www.statista.com/statistics/1085025/change-management-organizations-approach-region/ (last visited October 15, 2024)
Organizations' approach to change worldwide in 2019, by region [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1085025/change-management-organizations-approach-region/