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Ratio of customers won or lost by the Co-operative bank in the UK Q2 2018-Q1 2020

At the end of 2017, the Co-operative bank had a total of approximately 1.4 million customers. Although the Co-operative bank's total number of customers ranges over one million, it is important that as a bank the ratio of customers joining is higher than those being lost to competitors. Between the second quarter of 2018 and the first quarter of 2020, The Co-operative bank has consistently had more customers switching away from their services than switching to. That being said, the Co-op bank has managed in the past four quarters to improve on the ratio of those switching away.

Ratio of customers gained or lost by the Co-operative bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020

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Release date

July 2020


United Kingdom

Survey time period

2nd quarter 2018 to 1st quarter 2020

Supplementary notes

The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."

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Statistics on "Bank customer retention in the United Kingdom (UK)"

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