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Human contact or digital tool: banking preferences by type of service France 2018

This graph represents French people's preferences between human contact and digital tools in 2018, by type of transaction and banking service. At that time, 65 percent of French people preferred digital tools to make a transfer, while when renegotiating a loan, 70 percent preferred human contact on the spot or remotely.

French people's preferences between human contact and digital tools in 2018*, by type of transaction and banking service

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Sources

Release date

February 2018

Region

France

Survey time period

January 25-30, 2018

Number of respondents

1,011 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The question was phrased by the source as follows: "Pour chacune des opérations suivantes avec votre banque, quel mode de contact préférez-vous ?"
The source does not give any information concerning the missing percentage points to reach 100%. It can be assumed that these are "Not answers".

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Statistics on "Online and mobile banking in France"

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