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Willingness to use digital health services due to coronavirus in the UK 2020

A survey carried out in the United Kingdom (UK) in March 2020, found that only five percent of respondents currently use digital health services to consult with doctor online instead of face-to face appointments. However, 58 percent of respondents said they would definitely consider using digital health services if it was available, instead of visiting a doctor in person to help minimize the spread of coronavirus (COVID-19). On the other hand, 13 percent of respondents mention they wouldn't use digital health services as they still prefer personal face-to-face appointments.

For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.

To what extent would you consider using a digital health service instead of visiting your doctor in person?

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Release date

March 2020


United Kingdom

Survey time period

March 5 to March 12, 2020

Number of respondents

2,229 respondents

Age group

16-64 years

Method of interview

Online survey

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Statistics on "Coronavirus (COVID-19) in the United Kingdom (UK)"

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