Share of parents who received refunds for unauthorized microtransactions U.S. 2020

Published by
J. Clement,
Oct 19, 2021
Mobile gaming is a hobby enjoyed by adults and children alike. However, the potential to spend money on these addictive mobile games is high and this can be a point of tension between parents and children. According to a 2020 SellCell survey, around 30.4 percent of parents stated that they received a refund in a case when their children made an unauthorized in-app purchase in a mobile game.

Share of parents who have been refunded for their children's unauthorized in-game purchase in the United States as of February 2020

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Source

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Release date

March 2020

Region

United States

Survey time period

February 20-29, 2020

Number of respondents

819*

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* Parents in the U.S. with children between the ages of 6 and 15

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