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Brazil: reasons for not buying via mobile 2019

During a survey conducted in Brazil in September 2019, one third (33 percent) of smartphone owners interviewed stated that they had never bought anything via mobile because they did not trust that purchasing process. Furthermore, over one fifth (21 percent) of respondents said that they had never used their smartphones for online shopping for they had no credit card. Nevertheless, 85 percent of smartphone owners who participated in the survey stated that they had, indeed, bought via mobile.

Reasons why smartphone owners have never bought via mobile in Brazil as of September 2019

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Release date

October 2019



Survey time period

September 2019

Number of respondents

305 internet users who have never bought via mobile

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.
The source does not provide information on the age of respondents.
This question was phrased by the source as follows: "Marque quais as razões para nunca ter encomendado um produto através do smartphone."

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Statistics on "E-commerce in Brazil"

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