As of 2019, roughly half of consumers in the United States had experienced order online, pickup in-store services from mass merchandisers. Just under 20 percent of U.S. consumers experienced the same service from grocery stores.
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Convenience Store News. (November 1, 2019). Channels where consumers have experienced omnichannel services in the United States in 2019, by retailer type [Graph]. In Statista. Retrieved January 18, 2025, from https://www.statista.com/statistics/1114723/omnichannel-retail-services-experienced-by-consumers-by-retailer-type-us/?__sso_cookie_checker=failed
Convenience Store News. "Channels where consumers have experienced omnichannel services in the United States in 2019, by retailer type." Chart. November 1, 2019. Statista. Accessed January 18, 2025. https://www.statista.com/statistics/1114723/omnichannel-retail-services-experienced-by-consumers-by-retailer-type-us/?__sso_cookie_checker=failed
Convenience Store News. (2019). Channels where consumers have experienced omnichannel services in the United States in 2019, by retailer type. Statista. Statista Inc.. Accessed: January 18, 2025. https://www.statista.com/statistics/1114723/omnichannel-retail-services-experienced-by-consumers-by-retailer-type-us/?__sso_cookie_checker=failed
Convenience Store News. "Channels Where Consumers Have Experienced Omnichannel Services in The United States in 2019, by Retailer Type." Statista, Statista Inc., 1 Nov 2019, https://www.statista.com/statistics/1114723/omnichannel-retail-services-experienced-by-consumers-by-retailer-type-us/?__sso_cookie_checker=failed
Convenience Store News, Channels where consumers have experienced omnichannel services in the United States in 2019, by retailer type Statista, https://www.statista.com/statistics/1114723/omnichannel-retail-services-experienced-by-consumers-by-retailer-type-us/?__sso_cookie_checker=failed (last visited January 18, 2025)
Channels where consumers have experienced omnichannel services in the United States in 2019, by retailer type [Graph], Convenience Store News, November 1, 2019. [Online]. Available: https://www.statista.com/statistics/1114723/omnichannel-retail-services-experienced-by-consumers-by-retailer-type-us/?__sso_cookie_checker=failed
