Consumer reviews on the quality of shopping in France in 2019

Published by Statista Research Department, Nov 23, 2021
This statistic represents the main actions carried out by French shoppers after an online or offline shopping experience in 2019. Thus, the majority of shoppers (57 percent) stated having recommended a company after a good experience. With negative experiences, shoppers were more inclined to talk about it to someone (53 percent) rather than write a negative review online (46 percent).

Satisfaction rate of consumers regarding their shopping experience in France 2019

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Release date

February 2020

Region

France

Survey time period

July - August 2019

Number of respondents

1,007 respondents

Supplementary notes

The age of the respondents was not specified.

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