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Global business and HR leaders use of AI to assist workers in their organization 2020

As of a 2020 report, of the business and HR leaders surveyed worldwide who use artificial intelligence (AI) to assist workers in their organization, 58 percent of these claimed that the main use of AI in this context was to improve consistency and quality. A further 26 percent stated that AI is used to assist workers through improving productivity, with the remaining 16 percent using AI technology to improve insights.

Leading uses of AI to assist workers in their organization according to global business and HR leaders as of 2020

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Release date

May 2020



Survey time period


Number of respondents

5,369 respondents

Special properties

business and HR leaders

Supplementary notes

Question: How is AI used to assist workers in your organization?
Figures represent the percentage of respondents who ranked each activity as the most prevalent of the three. Only respondents who reported that their organizations used AI primarily to assist workers (60 percent of 8,949) answered this question.
No exact survey date, year stated only.

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