Users' satisfaction in cross-border e-commerce platforms in China 2019

Published by
Yihan Ma,
May 12, 2021
According to a survey about cross-border e-commerce platforms and overseas shopping users in China in 2019, respondents evaluated Kaola Haigou with 8.21 points, indicating the highest level of satisfaction among surveyed Chinese cross-border e-commerce platforms. Among the top three cross-border e-commerce platforms which gave customers the most satisfying experience were also Jingdong International and Suning International.

Satisfaction level of overseas shopping users in cross-border e-commerce platforms in China as of December 2019, by platform (in points)

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Sources

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Release date

May 2020

Region

China

Survey time period

December 2019

Number of respondents

1,757 respondents

Method of interview

Online survey

Supplementary notes

The source does not provide information about rating methodology.

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