Romania: quality of banking services during COVID-19 2020

Overall, more than 90 percent of respondents were satisfied with the banking services provided during the emergency regime in Romania. Only four percent stated that they were very unsatisfied.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.

How satisfied are you with the banking services provided during the coronavirus (COVID-19) pandemic in Romania?

Characteristic	Share of respondents
Very satisfied	40%
Quite satisfied	51%
Quite unsatisfied	3%
Very unsatisfied	4%

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Release date

May 2020

More information

Region

Romania

Survey time period

May 20-21, 2020

Number of respondents

1,033**

Age group

18 years and older

Special properties

Multi-layered, probabilistic.

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

Maximum tolerated error ± 3.1%.

* This question was phrased by the source as follows: "Cât de mulțumit/ă sunteți de funcționarea serviciilor bancare în perioada crizei generate de pandemia de COVID-19?

** This question was answered by 44 percent of respondents, specifically the ones who previously answered that they used banking services during the coronavirus epidemic in Romania.

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