Contactless test-driving: consumer preferences amid Covid-19

With online sales representing a core element in the recovery of car sales and customer conversion during the Covid-19 pandemic, contactless interaction between consumer and dealer has become a key topic of discussion. A Capgemini survey revealed differences in consumer preferences between the U.S., the UK, and Germany. While approximately three-quarters of U.S. respondents consider a contactless test-drive vehicle delivery service vital, the response from UK and German respondents was less conclusive. A total of 44 percent of UK respondents and 51 percent of German respondents believe this service would be important for them when it comes to purchasing a vehicle online.

Percentage of respondents in Germany, the UK, and the U.S. who consider a contactless delivery of test-drive vehicles during the Covid-19 pandemic important

Characteristic	Percentage of respondents who agreed with the statement
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Release date

May 2020

More information

Region

Worldwide

Survey time period

May 27, 2020

Number of respondents

4,000+

Special properties

customers with car purchase intentions

Supplementary notes

The survey includes responses from 802 respondents in the United States, 803 respondents in the UK, and 808 respondents in Germany.
The source does not specify what type of survey was used, and does not indicate the age of respondents.

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