Online car sales: global shifts in purchasing behavior

As the e-commerce industry becomes a prominent platform for converting sales globally amid the Covid-19 pandemic, attitudes toward buying a car online remain considerably hesitant, according to a survey conducted by Capgemini in May 2020. Respondents from the UK, at 32 percent, proved less likely to buy their future cars online from an OEM (original equipment manufacturer) or dealership, while respondents from India (44 percent) and China (49 percent) claimed they would buy their car online in the future. It is clear from these statistics that some reluctance toward purchasing cars online in the future still remains.

Percentage of survey respondents in the UK, India, and China who would purchase their future vehicles online after Covid-19

Characteristic	Percentage of respondents who agreed with the statement
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Release date

May 2020

More information

Region

Worldwide

Survey time period

May 27, 2020

Number of respondents

4,000+

Special properties

consumers with car purchase intentions

Supplementary notes

The survey includes responses from 804 respondents in India, 803 respondents in the UK, and 802 respondents in China.
The source does not specify what type of survey was used, and does not indicate the age of respondents.

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