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Reasons for decreasing e-commerce activities Philippines 2020

According to a survey conducted by Rakuten Insight in the Philippines, 72 percent of the respondents stated they decreased their online purchases because they have been affected by the economic impacts of COVID-19 as of May 2020. In addition, 56 percent stated delivery time took long, so they decreased their online purchases.

Main reasons for decreasing online purchases among consumers during COVID-19 pandemic in the Philippines as of May 2020

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Source

In cooperation with
Rakuten Insight
Release date

June 2020

Region

Philippines

Survey time period

May 7 to 30, 2020

Number of respondents

2,860 respondents

Age group

16 years and older

Special properties

among survey respondents who did not purchase online

Method of interview

Online survey

Supplementary notes

Original survey question: why did you decrease your e-commerce activity/ made less online purchases during this time? (up to two answers are allowed)

The survey was conducted among
2,042 female respondents
818 male respondents

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