Consumer satisfaction with the online grocery shopping experience in the U.S. in 2020

In the overall balance of positive and negative sentiment with online grocery retailers, Walmart was the winner. The net positive share of consumer satisfaction with the retailer was 77 percent.

Share of customer satisfaction with select online grocery retailers in the United States in April 2020

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Source

Release date

May 2020

Region

United States

Survey time period

April 22 to April 24, 2020

Number of respondents

1,500 respondents

Special properties

U.S. shoppers who purchase groceries at least once a week

Method of interview

Online survey

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