According to a Capgemini survey conducted from December 2019 to February 2020, adults aged 60 and older were not using the internet for various reasons. The survey revealed that 65 percent of offline U.S. adults aged 60 years or older reported that they were just not interested in using the internet. In comparison, only 38 percent of offline adults from all other age groups reported the same reason.
Reasons for global offline population aged 60 years and older have never used the internet as of February 2020
Characteristic
60+ years
All other age groups
A computer or mobile phone to access the internet is too expensive
9%
42%
An internet subscription is too expensive
15%
46%
I think the internet is too difficult/complicated to use
Of the 5,000 surveyed respondents, approximately 1,300 were people who are currently not online via phone and face-to-face discussions and approximately 3,700 were surveyed via an online survey.
Respondents were from the following countries: France, Germany, Sweden, the United Kingdom, the United States, and India.
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Capgemini. (May 5, 2020). Reasons for global offline population aged 60 years and older have never used the internet as of February 2020 [Graph]. In Statista. Retrieved August 11, 2022, from https://www.statista.com/statistics/1131834/reasons-offline-population-worldwide-never-internet-sixty-older/
Capgemini. "Reasons for global offline population aged 60 years and older have never used the internet as of February 2020." Chart. May 5, 2020. Statista. Accessed August 11, 2022. https://www.statista.com/statistics/1131834/reasons-offline-population-worldwide-never-internet-sixty-older/
Capgemini. (2020). Reasons for global offline population aged 60 years and older have never used the internet as of February 2020. Statista. Statista Inc.. Accessed: August 11, 2022. https://www.statista.com/statistics/1131834/reasons-offline-population-worldwide-never-internet-sixty-older/
Capgemini. "Reasons for Global Offline Population Aged 60 Years and Older Have Never Used The Internet as of February 2020." Statista, Statista Inc., 5 May 2020, https://www.statista.com/statistics/1131834/reasons-offline-population-worldwide-never-internet-sixty-older/
Capgemini, Reasons for global offline population aged 60 years and older have never used the internet as of February 2020 Statista, https://www.statista.com/statistics/1131834/reasons-offline-population-worldwide-never-internet-sixty-older/ (last visited August 11, 2022)
