Global share of offline population who want to communicate online by age group 2020

According to a Capgemini survey conducted from December 2019 to February 2020, 50 percent of global offline adults aged 18 to 21 years would like to be able to use online communication platforms such as WhatsApp or Facebook Messenger for instant messaging. In comparison, only 9 percent of offline adults aged 72 years and older wanted the same thing.

Share of global offline population who would like to use online communication platforms as of February 2020, by age group

Characteristic	Make calls (video or audio) through the internet (e.g. WhatsApp, FaceTime, Skype)	Use instant messaging (e.g., WhatsApp, Yahoo! Messenger, Facebook Messenger)	Use social media (e.g., Facebook, Instagram, Twitter)	Send and receive email
Total	37%	29%	26%	25%
18-21 years	40%	50%	45%	27%
22-36 years	45%	45%	38%	31%
37-52 years	32%	26%	23%	33%
53-71 years	32%	13%	16%	19%
72 and older	29%	9%	9%	7%

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Release date

May 2020

More information

Region

Worldwide

Survey time period

December 2019 to February 2020

Number of respondents

5,000 respondents

Age group

18 years and older

Method of interview

Face-to-face interview, online survey

Supplementary notes

Of the 5,000 surveyed respondents, approximately 1,300 were people who are currently not online via phone and face-to-face discussions and approximately 3,700 were surveyed via an online survey.

Respondents were from the following countries: France, Germany, Sweden, the United Kingdom, the United States, and India.

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