Global online population internet usage confidence 2020

According to a Capgemini survey conducted from December 2019 to February 2020, it was found that only 54 percent of the global online population felt comfortable searching and applying for jobs through the internet. Online search and e-mail usage had the highest degree of usage confidence.

Share of global online population who say they are comfortable doing select activities online as of February 2020

Characteristic	Share of respondents
Searching/using Google	75%
Accessing email	73%
Shopping online	68%
Watching videos/movies	67%
Using social media	64%
Using instant messaging	64%
Banking/making payments	63%
Making calls	54%
Searching/applying for jobs	54%
Learning/training	54%

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Release date

May 2020

More information

Region

Worldwide

Survey time period

December 2019 to February 2020

Number of respondents

5,000 respondents

Age group

18 years and older

Method of interview

Face-to-face interview, online survey

Supplementary notes

Of the 5,000 surveyed respondents, approximately 1,300 were people who are currently not online via phone and face-to-face discussions and approximately 3,700 were surveyed via an online survey.

Respondents were from the following countries: France, Germany, Sweden, the United Kingdom, the United States, and India.

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