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Consumer reasons for not using mobile for contactless payments in store UK 2019

Contactless payments made via mobile phones are not particularly popular for UK consumers. The findings of a 2019 consumer survey revealed that the main reason why consumers did not go for mobile while making contactless payment in-store was the lack of ease of use, with 44 percent of respondents citing this. Another big factor was a security issue. 43 percent of those surveyed said they did not trust contactless via mobile as a payment method.

Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019

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Release date

December 2019


United Kingdom

Survey time period

August 2019

Number of respondents

2,576 respondents

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Statistics on "Mobile payments in the United Kingdom (UK)"

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