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Methods of choosing electricity provider among consumers Singapore 2019

According to a survey on consumers' satisfaction with their electricity provider conducted in Singapore from March to September 2019, 62 percent of respondents stated that they used price comparison website(s) to choose their favorite provider. The same survey also found that 33 percent of respondents directly talked to different providers to compare their offers.

Main information channels used when choosing an electricity provider among consumers in Singapore as at September 2019

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Release date

May 2020



Survey time period

March to September, 2019

Number of respondents

19,000 respondents

Special properties

respondents are residential customers who have switched to an electricity retailer for at least three months

Supplementary notes

The question was: "Which of the following channels did you use to compare offers of different retailers?"

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