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Reasons to sign up with an electricity provider among consumers Singapore 2019

According to a survey on consumers' satisfaction with their electricity provider conducted in Singapore from March to September 2019, 77 percent of respondents stated that they signed a contract with their electricity provider due to attractive price plans. Meanwhile, six percent of respondents said that they would sign a contract bundled with other services such as mobile phone plans.

Main reasons to sign up with an electricity provider among consumers in Singapore as of September 2019

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Release date

May 2020



Survey time period

March to September, 2019

Number of respondents

19,000 respondents

Special properties

respondents are residential customers who have switched to an electricity retailer for at least three months

Supplementary notes

*Examples include options for carbon neutral/green energy, straightforward contract terms, no minimum contract length, and the retailer’s financial background and stability.

The question was:" Why did you decide to sign the contract with your retailer? Please select all that apply?"

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