A March 2018 study revealed that over half of B2B companies that were classed as masters in terms of B2B e-commerce maturity had already already adopted several self-service capabilities in their digital sales environment. The most popular self-service capability was online order, quote, shipment, and purchasing history tracking - this was established by 84 percent of B2B e-commerce masters, 51 percent of B2B e-commerce explorers, and 16 percent of B2B e-commerce novices.
Thinking of your organization’s B2B selling digital / online-self serve capabilities, can your B2B customers do any of the following on their own?
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Statistics
- Global B2B organization adoption of select online purchasing capabilities 2018
- Global B2B vendors that offer customers mature e-commerce experience 2020
- Global B2B vendors preferred self-serve methods with other B2B companies 2020
- Global B2B decision makers priorities for e-commerce platform March 2020, by role
- Expected revenue derived from own e-commerce sites 2025, by vertical
- Biggest external threat to global B2B vendors makers 2020, by vertical
- Ecuador: B2B e-commerce transactions share 2016, by type
- Brazil: B2B e-commerce sales value 2017-2018
- Percentage of enterprises purchasing online France 2008-2016, by company size
- SME B2B e-commerce platforms revenue in China 2012-2020
- Digitization of B2B sales in enterprises in Germany 2015
- Preferred channels to find new suppliers in Denmark in 2018
- SMEs B2B e-commerce platforms revenue change in China 2013-2020
- State of B2B digital sales channels in enterprises in Germany 2015
KoMarketing, & Forrester Research. (September 10, 2019). Thinking of your organization’s B2B selling digital / online-self serve capabilities, can your B2B customers do any of the following on their own? [Graph]. In Statista. Retrieved April 11, 2021, from https://www.statista.com/statistics/1133546/self-serve-capabilities-b2b-customers-can-do-themselves/
KoMarketing, und Forrester Research. "Thinking of your organization’s B2B selling digital / online-self serve capabilities, can your B2B customers do any of the following on their own? ." Chart. September 10, 2019. Statista. Accessed April 11, 2021. https://www.statista.com/statistics/1133546/self-serve-capabilities-b2b-customers-can-do-themselves/
KoMarketing, Forrester Research. (2019). Thinking of your organization’s B2B selling digital / online-self serve capabilities, can your B2B customers do any of the following on their own? . Statista. Statista Inc.. Accessed: April 11, 2021. https://www.statista.com/statistics/1133546/self-serve-capabilities-b2b-customers-can-do-themselves/
KoMarketing, and Forrester Research. "Thinking of Your Organization’s B2b Selling Digital / Online-self Serve Capabilities, Can Your B2b Customers Do Any of The following on Their Own? ." Statista, Statista Inc., 10 Sep 2019, https://www.statista.com/statistics/1133546/self-serve-capabilities-b2b-customers-can-do-themselves/
KoMarketing & Forrester Research, Thinking of your organization’s B2B selling digital / online-self serve capabilities, can your B2B customers do any of the following on their own? Statista, https://www.statista.com/statistics/1133546/self-serve-capabilities-b2b-customers-can-do-themselves/ (last visited April 11, 2021)