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Satisfaction with electricity provider's overall service Singapore 2019 by time frame

According to a survey on consumers' satisfaction with their electricity provider conducted in Singapore from March to September 2019, about 12 percent of respondents stated that they were not satisfied with the overall service provided by their electricity provider after signing up with them. Meanwhile, around three percent of respondents said that they were not happy with their overall service during the signing up process.

Consumer satisfaction with overall service provided by electricity retailers in Singapore as at September 2019, by time frame

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Release date

May 2020



Survey time period

March to September, 2019

Number of respondents

19,000 respondents

Special properties

respondents are residential customers who have switched to an electricity retailer for at least three months

Supplementary notes

The question was:"Are you satisfied with the overall service provided by your retailer?"

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