Performance of electricity provider's customer care Singapore 2020 by time frame

Published by Statista Research Department, Dec 8, 2022
According to a survey on consumers' satisfaction with their electricity provider conducted in Singapore from June to November 2020, 40 percent of respondents said that they did not have any queries for the customer care of their electricity provider when signing up. In comparison, 30 percent of respondents claimed that they were satisfied with the customer care performance after signing up.

Consumer satisfaction with their electricity provider's customer care in Singapore in 2020, by time frame

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Release date

May 2021

Region

Singapore

Survey time period

June to November 2020

Number of respondents

1,200 respondents

Special properties

respondents are residential customers who have switched to an electricity retailer for at least three months

Supplementary notes

The question was:"Was your retailer able to address your queries/concerns?"

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