In 2020, 62 percent of White Americans in the United States were very satisfied with the advice they received from their bank on digital tool usage. As for the Black Americans, only 31 percent stated that they were very satisfied with their bank's advice on how to use digital tools.
Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race
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McKinsey. (July 30, 2020). Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race [Graph]. In Statista. Retrieved February 25, 2021, from https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/
McKinsey. "Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed February 25, 2021. https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/
McKinsey. (2020). Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race. Statista. Statista Inc.. Accessed: February 25, 2021. https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/
McKinsey. "Satisfaction Levels of Banking Activities Related to Receiving Advice from Bank on Digital Tool Usage in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/
McKinsey, Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race Statista, https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/ (last visited February 25, 2021)