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Satisfaction with digital tool advice given by banks U.S. 2020, by race

Published by F. Norrestad, Apr 19, 2022
In 2020, 62 percent of White Americans in the United States were very satisfied with the advice they received from their bank on digital tool usage. As for the Black Americans, only 31 percent stated that they were very satisfied with their bank's advice on how to use digital tools.

Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race

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Source

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In cooperation with
McKinsey
Release date

July 2020

Region

United States

Survey time period

March to June 2020

Supplementary notes

The respondents were sampled and weighted to match the general population of the U.S. by the source.

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