As of 2020, around 86 percent of global consumers surveyed responded that they looked for retailers with easy product return policies when deciding where to make purchases. In addition, 81 percent said they would switch to a different retailer if they had a bad experience with returning goods.
Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*
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IHL Group. (June 2, 2020). Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* [Graph]. In Statista. Retrieved January 20, 2025, from https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/?__sso_cookie_checker=failed
IHL Group. "Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*." Chart. June 2, 2020. Statista. Accessed January 20, 2025. https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/?__sso_cookie_checker=failed
IHL Group. (2020). Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*. Statista. Statista Inc.. Accessed: January 20, 2025. https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/?__sso_cookie_checker=failed
IHL Group. "Consumer Attitudes towards Return Policy of Retailers and Its Influence on Their Purchasing Decision Worldwide 2020*." Statista, Statista Inc., 2 Jun 2020, https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/?__sso_cookie_checker=failed
IHL Group, Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* Statista, https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/?__sso_cookie_checker=failed (last visited January 20, 2025)
Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* [Graph], IHL Group, June 2, 2020. [Online]. Available: https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/?__sso_cookie_checker=failed
